DARTMOUTH DOUBLE IN PRESTIGIOUS HOTEL AWARDS

Dartmouth Golf & Country Club is leading the way for hotels in the south west and across the UK and Ireland after winning a prestigious HRS (Hotel Reservation Service) Hotel Excellence Awards.

The resort won the Excellence Through People award for small hotels, with the judging panel attributing the victory to: “A good example of the application of sound training practice which has a clear strategic link into business aims and targets.

“A range of training courses carried out with all staff, including the MD, has resulted in improved staff satisfaction rates of over 84 per cent, staff turnover falling to 4.2 per cent and sales turnover increasing by 20 per cent with operating profits up by 18 per cent.”

The venue also received a special commendation in the Excellence Through Marketing category with the judges calling the resort’s work:  “A good example of a pro-active marketing initiative. By working with businesses in the local area, and using a mix of printed literature, email shots and internet-based marketing they achieved an excellent return on investment for the business.

“It also helped other businesses in the area increase revenue and raised the national profile of golfing breaks in south Devon. A well thought through marketing exercise with excellent tracking of results.”

Dartmouth Golf & Country Club was the only destination in the south west to be nominated for an award, and one of only two hotels in the UK and Ireland to feature in two categories.

The resort’s managing director, Jamie Waugh, said: “This is a fantastic achievement for the resort. We’re unbelievably proud to have won a national award.

“To perform so strongly in two categories is testament to the good work everyone here is doing and I’m confident we can continue to go from strength to strength.”

Now in its fourth year, the HRS Hotel Excellence Awards have become a benchmark for excellence. By recognising best practice in hotels of all sizes, the awards encourage all hotels to strive for success – making a real contribution to the success and profitability of hotels throughout the UK and Ireland.

Dartmouth Golf & Country Club is located just four miles from the historic town of Dartmouth and is the ideal base from which to explore the delights of south Devon, with Dartmoor, the River Dart, fantastic beaches and a host of picturesque towns and villages nearby.

The South Devon Golf Tour, based at the resort, provides golfers with an affordable way to sample the region’s top courses. It is an ideal base for a UK off-season break as it benefits from a mild winter, meaning no temporary greens or tees in play. Guests also receive complimentary use of the leisure facilities, which include an indoor pool, Jacuzzi and sauna.

For more information, or to book, call 0800 043 1774, email reservations@dgcc.co.uk or visit http://www.dgcc.co.uk/last-min-offers.htm